NEWS
University of Bahrain Enhances Academic Program Selection Service as Part of Government Service Improvement Efforts
As part of ongoing government initiatives to improve service quality and re-engineer public services, the University of Bahrain (UOB) has upgraded its Academic Program Selection Request service for students who do not pass admission tests. The new digital service enables eligible students to select alternative academic programs that match their qualifications through the Student Information System (SIS), allowing them to submit up to three program preferences. Students are then automatically assigned to available vacancies based on competitive admission criteria, reinforcing the principle of equal opportunities.
Under the enhanced service, the processing time has been reduced from seven working days to just one day. The service has also achieved 100% digital transformation, enabling students to submit applications through the SIS platform instead of visiting the Deanship of Admission and Registration in person. Required documents have been reduced by 50%, while approval requirements have been cut by 25%. In addition, the student allocation process has been automated according to academic performance and available seats, alongside improvements to the user interface, simplified procedures, unified service information across all communication channels, and a 25% reduction in overall service completion time.
Commenting on the development, UOB President Dr. Fouad Mohammed Al Ansari stated that the initiative reflects the university’s commitment to adopting innovative digital solutions that enhance operational efficiency, save students’ time and effort, and support the government’s digital transformation agenda through integrated and automated student services.
Dr. Al Ansari added that the service enhancement demonstrates the university’s ongoing commitment to improving its services in ways that reduce administrative burdens on students and strengthen institutional effectiveness. He noted that the upgraded service facilitates easier access to university services while streamlining procedures to provide a more flexible and efficient student experience.
It is worth noting that, as part of Bahrain’s continuous efforts to improve and re-engineer government services, more than 1,300 government services have been documented, translated, and published. Around 800 of these services have undergone development and re-engineering across various government sectors, based on feedback and suggestions received through the national suggestions and complaints system “Tawasul,” investor feedback, and mystery shopper reports evaluating government services. These efforts have also included the launch of service guides and service-level agreements aimed at enhancing efficiency, improving service quality, enriching user experience, and advancing the Kingdom’s digital transformation journey.
