As Part of Government Efforts to Enhance Service Quality and Re-engineer Services, University of Bahrain Develops Graduation Certificates and Academic Transcript Request Service

The upgraded service enables students to obtain graduation requirement completion certificates and official graduation certificates electronically within one working day, compared with the previous processing period of three working days.

The service also allows students to receive certificates and transcripts electronically with a QR code that enables verification of their authenticity, validity, and consistency with official records, enhancing reliability and trustworthiness. In addition, the development includes improvements to the user interface and simplification of procedures, contributing to faster processing and greater service efficiency.

On this occasion, Fouad Mohammed Al Ansari stated that the service reflects the university’s commitment to adopting innovative digital solutions that enhance operational efficiency, leverage technology, and improve the student experience.

Dr. Al Ansari added that the service development underscores the university’s dedication to advancing its electronic services in ways that reduce time and effort for students and institutions while strengthening the effectiveness of the overall work system.

It is worth noting that, as part of continued government initiatives to develop and re-engineer public services, more than 1,300 government services have been documented, translated, and published, with 800 services undergoing development and re-engineering across various government sectors. These efforts were based on suggestions and feedback received through the national suggestions and complaints system “Tawasul,” investor feedback, and mystery shopper reports assessing government services, in addition to the launch of service guides and service-level agreements aimed at improving procedures, enhancing service quality, enriching customer experience, and supporting the government’s digital transformation journey.