NEWS
As Part of Government Efforts to Enhance Service Quality and Re-engineering, University of Bahrain Develops Enrollment Certificate Issuance Service
As part of the ongoing government efforts to enhance service quality and re-engineer public services, the University of Bahrain has developed the “Enrollment Certificate Request” service to enable students to obtain official certificates electronically through the national portal, bahrain.bh.
The upgraded service allows students to instantly and automatically issue various official certificates, including proof of enrollment, registered student certificates, expected graduation certificates, non-enrolled student certificates, temporary withdrawal certificates, final withdrawal certificates, and admission certificates.
Under the enhanced service, the processing time has been reduced from three working days to instant issuance, with 100% automation of the procedure. The certificates are issued electronically with a QR code that enables verification of their authenticity, validity, and consistency with official records, thereby enhancing reliability and reducing misuse or manipulation.
In this regard, the President of the University of Bahrain, Dr. Fuad Mohammed Al Ansari, stated that the service development reflects the university’s commitment to adopting innovative digital solutions that enhance efficiency, employ technology effectively, and improve the student experience.
He added that the service development demonstrates the university’s dedication to improving its services in ways that reduce time and effort for students and institutions, while enhancing operational efficiency. He noted that the service covers newly admitted students, enrolled students, expected graduates, and students who have temporarily or permanently withdrawn, allowing them to select and issue the required certificate instantly through the national portal bahrain.bh.
It is worth noting that, as part of the continuous government efforts to develop and re-engineer public services, more than 1,300 government services have been documented, translated, and published. Around 800 of these services have undergone development and re-engineering across various government sectors, based on suggestions and feedback received through the national suggestions and complaints system “Tawasul,” investor feedback, and secret shopper reports assessing government services. These efforts also included launching service guides and service-level agreements to improve procedural efficiency, enhance service quality, strengthen user experience, and support the government’s digital transformation journey.
