NEWS
As part of government efforts to improve service quality and re-engineer processes, University of Bahrain Develops Service for Requesting Certificate
As part of the government’s continuing efforts to improve service quality and re-engineer processes, the University of Bahrain has developed the “Certificate Request” service as a new digital service enabling graduating students whose graduation has been approved by the University Council to issue their graduation certificate, obtain a certified copy of it, or issue a replacement for a lost one, in accordance with the regulations and procedures in effect at the University of Bahrain.
Under the developed service, the processing time has been reduced to just one business day, down from three days, thereby enhancing procedural efficiency and accelerating the fulfillment of beneficiary requests.
The service is submitted through the National Portal bahrain.bh, by accessing the site, paying fees, if any, choosing the required document, and specifying the type of copy (electronic or printed). The relevant university department then issues the certificate if it has not been previously available, after which it is made available to the beneficiary electronically, with the ability to verify its authenticity via a Quick Response (QR) code. Printed copies are delivered via mail, with no change to the method of use by the beneficiary.
In this context, Dr. Fuad Mohammed Al-Ansari, President of the University of Bahrain, affirmed that this development comes as part of the university’s adoption of innovative digital solutions that contribute to accelerating internal procedures and improving the efficiency of service implementation. He added that developing the service reflects the university’s commitment to providing an outstanding experience for beneficiaries and shortening the completion time in line with their expectations.
It is worth noting that within the framework of ongoing government efforts to develop and reengineer government services, over 1,300 government services have been documented, translated, and published. Of these, 800 services have undergone development and re-engineering operations across various government sectors. These developments are based on suggestions and comments received on government services through the national “Tawasul” system for suggestions and complaints, investor feedback, and mystery shopper reports to evaluate government services. Additionally, the launch of guidelines and Service Level Agreements has contributed to raising procedural efficiency, improving the quality of services provided, enhancing the beneficiary experience, and supporting the path of government digital transformation.
