NEWS
As part of Government Efforts to Improve Service Quality and Re-engineer Processes, University of Bahrain Develops the Academic Transfer Request Cancellation Service
As part of ongoing government efforts to improve service quality and re-engineer processes, the University of Bahrain has developed the “Academic Transfer Cancellation” service as a new digital service that enables students to cancel transfer requests and remain in their current academic programs electronically via the Student Information System (SIS). Students can cancel transfer requests once decisions have been made, and this applies to all types of transfer, including transferring from one college to another, from one program to another within the same college, and from an associate diploma or associate degree program to a bachelor’s program.
Under the newly developed service, the completion time has been reduced from two working days to an instant and automatic procedure via the Student Information System (SIS) after sending the verification code (OTP), with a 50% reduction in required documents, a reduction in the service level agreement time by no less than 25%, a 100% fully electronic transformation of the service, along with improvements to the user interface and user experience, simplified procedures, and unified service information across all channels.
In this context, Dr. Fuad Mohammed Al-Ansari, President of the University of Bahrain, affirmed that this service is part of the university’s adoption of innovative digital solutions that enhance operational efficiency, noting that transaction completion time has been reduced from two working days to instant execution, positively reflecting on the student experience and keeping pace with the aspirations of comprehensive digital transformation.
Dr. Al-Ansari added that developing digital services reflects the university’s commitment to harnessing technology to deliver fully self-service and automated services, reducing time and effort for beneficiaries and enhancing the effectiveness of the work system.
Notably, within the framework of ongoing government efforts to develop and re-engineer public services, over 1,300 government services have been documented, translated, and published. Of these, 800 services across various government sectors have undergone development and re-engineering, based on the proposals and feedback received about government services through the national system for suggestions and complaints, “Tawasul,” investor feedback, and mystery shopper reports for evaluating government services, as well as the launch of guidebooks and service level agreements. This contributes to raising procedural efficiency, improving the quality of services provided, enhancing the beneficiary experience, and supporting the path of government digital transformation.
