Information Technology & Digital Education Directorate
One directorate responsible for the University's technology infrastructure, systems and information security, and for leading digital education and innovation, serving students, faculty and staff.
One directorate for technology and digital education
The Information Technology & Digital Education Directorate plans and operates the University of Bahrain's technology infrastructure, develops its enterprise systems, protects its data, and enables digital education, through four specialised sections and twelve work groups.
- Reports to
Director-General of Administrative Services
- Serves
Students, faculty and staff across all University colleges and units.
- Guided by
University of Bahrain Strategic Plan 2023–2026 and Bahrain Economic Vision 2030.
- Service channel
IT Help Desk portal for submitting and tracking requests.
Technology and education, one path
Vision, Mission and Goals
Derived from the University of Bahrain Strategic Plan 2023–2026, which considers the sustainability of digital transformation a fundamental requirement for the University and links its goals to Bahrain Economic Vision 2030.
Sustainable digital transformation that enables the University of Bahrain to lead in education and build a knowledge society, contributing to Bahrain Economic Vision 2030.
To provide distinguished, secure technology and digital education services that employ advanced technologies and artificial intelligence to support education, scientific research, innovation, entrepreneurship and institutional excellence, and to build effective partnerships locally, regionally and internationally.
- Enable digital, blended and distance learning, and develop digital content that strengthens graduate readiness.Student preparation
- Apply artificial intelligence and emerging technologies in education, research and University services.Innovation & entrepreneurship · Knowledge production
- Sustain digital transformation through highly reliable infrastructure, networks and cloud services.Institutional excellence
- Develop and integrate University systems, and improve data quality to support decision-making.Institutional excellence
- Protect information assets and embed IT governance and policy compliance.Institutional excellence
- Support continuing education and micro-credentials, and build digital skills across the University community.Continuous education
Technology services that meet best practice, delivered by specialised national talent.
Equal access to services and digital content for every student and member of staff.
Scalable solutions and responsible use of technology and financial resources.
Four sections, twelve work groups
Each section is made up of specialised work groups. Open a section to see its responsibilities and groups.
Digital Education & Innovation Section
Leads the digital transformation of teaching and learning, from running the e-learning platform and developing digital content to applying artificial intelligence and emerging technologies in education.
- Manage and develop the e-learning platform (Blackboard) and its tools
- Convert courses and programmes to digital formats, and develop digital content
- Train faculty and students on digital education tools
- Evaluate, pilot and adopt AI applications in education
- Set digital education guidelines, promote digital learning culture, and build partnerships
Digital Innovation & Investment Group
- Head of Group
- Senior AI Specialist
- AI Specialist
Digital Education Management Systems Group
- Head of Group
- Senior Systems Administration Specialist
- Systems Administration Specialist
Digital Content Development Group
- Head of Group
- Senior IT Developer
- IT Developer
Infrastructure, Networks & Technical Support Section
Runs and maintains the University's technology backbone: data centers and cloud services, wired and wireless networks, smart systems, and technical support for users and their devices.
- Design, manage, maintain and secure the campus network (LAN) and Wi-Fi
- Manage servers, data centers and cloud services
- Operate smart systems, including access gates and surveillance
- Receive and resolve support requests through the Help Desk
- Maintain computers, printers and peripherals
Infrastructure & Cloud Services Management Group
- Head of Group
- Senior Systems Administration Specialist
- Systems Administration Specialist
Networks & Smart Systems Management Group
- Head of Group
- Senior Network Administration Specialist
- Network Administration Specialist
Technical Support Services Group
- Head of Group
- Senior IT Specialist
- IT Specialist
Computer Support Group
- Head of Group
- Senior IT Specialist and IT Specialist
- Senior Computer Technician and Computer Technician
Systems & Database Development Section
Designs, develops and integrates the University's enterprise systems and databases, including the Student Information System, HR, finance and procurement systems, and web and mobile applications.
- Design, develop and maintain databases and enterprise systems
- Develop the Student Information System (SIS) and support the student lifecycle from admission to graduation
- Develop admissions, HR, finance, procurement and inventory systems
- Integrate systems and data exchange, and provide data and reports to University units
- Develop the University website and web applications
Applications & Database Development Group
- Head of Group
- Senior IT Developer and IT Developer
- Senior Database Specialist and Database Specialist
University Systems Development Group
- Head of Group
- Senior IT Developer
- IT Developer
Student Information System Development Group
- Head of Group
- Senior Information Systems Analyst
- Information Systems Analyst
Governance & Information Security Section
Sets IT policies and procedures and monitors compliance, and protects the University's systems and data from risks and cyber threats.
- Prepare IT policies and procedures and monitor compliance
- Monitor governance standards across IT systems
- Monitor system and network security and respond to security incidents
- Assess information security risks and protect devices from malware
- Raise cyber-security awareness across the University community
Information Technology Governance Group
- Head of Group
- Senior IT Specialist
- IT Specialist
Information Security Group
- Head of Group
- Senior Information Security Specialist
- Information Security Specialist
Technical support & devices
Computer & printer support
Installation, maintenance and repair of computers, printers and peripherals.
Operating system & Office support
Installing, updating and troubleshooting operating systems and Office applications.
User training
Training on the University's approved systems and applications.
IT Help Desk
A single point for submitting support requests and tracking their status.
Submit a request →Networks & connectivity
Internet & Wi-Fi
Internet access and wireless coverage across all campus buildings.
Email & Microsoft 365
University email accounts and Microsoft 365 applications, with support.
Sign in →Network points
Installing and activating wired network points in offices and labs.
Security surveillance systems
Support for campus surveillance and security control devices.
Hosting & cloud services
Hosting University systems and servers, and managing cloud services.
Systems & applications
Student Information System (SIS)
Developing and supporting the system from admission and registration to graduation.
Sign in →Enterprise business applications
Designing and supporting HR, finance, procurement and inventory systems.
Enterprise systems integration
Connecting systems and exchanging data between them.
Data & reporting
Providing data and reports from enterprise systems to support decisions.
Web applications
Designing and supporting the University website and web applications.
Digital education
E-learning platform (Blackboard)
The core system for managing courses, content and assessment.
Sign in →Training & workshops
Regular training programmes and workshops on digital education tools.
Online exams
Setting up online exams and proctoring them in several modes.
Originality checking (Turnitin)
Checking the originality of assignments and research and detecting plagiarism, integrated with the e-learning platform.
Coursera courses
Access for students, faculty and staff to global courses and professional certificates on Coursera.
Governance & information security
IT policies & procedures
Preparing, updating and publishing the University's IT policies and procedures.
Policy directory →Change management
Reviewing and approving change requests to IT systems under the Change Management Policy.
Read the policy →Data & information classification
Guiding units on classifying their data and documents and handling them by sensitivity.
Read the policy →Compliance monitoring & audit
Reviewing systems and procedures for compliance with governance policies, and supporting internal and external audits.
Malware protection
Protecting devices from viruses and unwanted software.
Information security awareness
Guidance and campaigns on cyber-security best practice.
Highlights and awards
- 150
video lectures produced while digitising the University's four common courses and a set of University requirements.
- 101
digital science experiments for the Colleges of Science and Engineering, which students can carry out remotely.
- 48
lectures across six digital English-language courses in the Foundation Program.
- 80+
training courses and workshops for faculty and staff on digital platforms and tools.
- 4
modes of online exam proctoring launched to protect the integrity of remote assessment.
- Ally
Blackboard Ally enabled to improve the accessibility of course content for all students, including students with disabilities.
Awarded each semester to recognise outstanding practice on the e-learning platform.
- Excellence in Course DesignSem. II 2023/2024
- Innovative Learning ExperiencesSem. II 2023/2024
- Innovative Assessment PracticesSem. II 2023/2024
- Innovative Use of Technology for LearningSem. I 2023/2024
- Highest Content Accessibility ScoreSince 2022/2023
- Most Active e-CourseSince 2022/2023
- Most Active InstructorSince 2022/2023
- Most Active StudentSince 2022/2023
- Outstanding Use of CourseraSem. II 2023/2024
Related regulations and policies
From the University of Bahrain's directory of approved regulations and policies. For the full list, visit the Governance website.
We are here to help
For technical requests, use the IT Help Desk portal so your request reaches the right group directly and you can track its status. For official correspondence, contact the Director's Office.
